Managing Cultural Risks
Get expert support to minimise cultural risks and maximise cultural dividends
All programs tailored to your context
UGM Cultural Competence Programs
Support you might want
Development. Advisory. Facilitation
Clients have different needs. UGM can support you in a variety of ways.
cultural dividend or cultural downside
Organisations lacking in cultural competence at risk of cultural downsides and few cultural dividends
Australia needs cultural risk mitigation because it is one of the most culturally diverse societies. One in two Australians was born overseas or has a parent who was born elsewhere, and census data reveals more than 300 different ethnic groups.
The reality of today’s Australia is that you will most likely have to work with colleagues whose cultural background might be significantly different from yours. Without knowledge and skills, you could find this a challenge. Each person may try to do what they intuitively feel is appropriate. But, because they may be drawing on different cultural assumptions and expectations about how to behave, they can end up feeling at cross-purposes. These diverging interpretive frames can produce frustration, resentment and negative evaluations on all sides. The trouble is management techniques developed for the relatively homogeneous workforce of the past generally fail to deliver positive results today.
As well, the typical strategic and technical challenges faced by organisations globally are becoming more demanding. So, when these complex challenges must also be tackled in the presence of significant cultural differences, leaders need cultural competence if they are to avoid failure. Poor levels of cultural competence trigger a downward spiral, eroding trust and jeopardising results. Culturally competent leaders, organisations and governments are resilient in the face of the complicated challenges that come their way. They are well placed to manage potential cultural downsides and ensure, instead that they benefit from any dividends that cultural diversity makes available in their context.
what are clients looking for?
Criteria Our Clients Value
Here’s what clients value in UGM’s cultural programs
Don’t Just Take Our Word For It
Cultural Diversity at Work
This program is suited to:
Interactive mini-module modules
Identify own preference and biases
Identify the preferences and biases associated with your own upbringing and background and leverage these to support your role
Recognise culture-based assumption
Recognise the culture-based assumptions and expectations that may influence your management style
Explore norms and mindsets of multi-cultural teams
Explore the wide range of norms and ways of thinking culturally diverse team members can bring to their work
Explore different communication styles
Explore different communication styles and apply these insights to improve how you lead and manage at work.
Learn about different management styles
Learn how the management practice (and doing business generally) is significantly impacted by cultural influences.
Practise cultural skills
Practise the cultural skills that will help you be an outstanding manager of high-performing teams in today’s culturally diverse workplace
Getting Ahead at Work
For Culturally Diverse Employees
Interactive mini-module modules
Identify ways to influence stakeholders
Identify the most effective techniques for influencing your stakeholders in positive ways.
Decode norms of communicating
Decode the norms of communicating, relating and behaving that characterise the Australian professional workplace.
Discover ‘hidden’ success rules and use them
Discover the ‘hidden’ rules of success and apply them to consistently create the impression you want.
Recognise strengths of your background
Recognise the strengths of your background and learn how to leverage them in your current context.
Develop practical skills for managing teamwork
Develop practical skills for managing everyday teamwork and meetings in ways that display your talent and show your leadership.
Women in Leadership
These programs are suited to:
Programs / modules available
Steps to Career Success
Fresh ideas and proven tools that can be adapted for use at all levels to turbo charge your career and help you create the career you want.
A leadership program that focuses on behaviours, skills and mindsets that build inclusive organisations and teams, where people want to contribute and belong.
Getting to the C-Suite
A practical, results orientated leadership program for senior managers and executives, using leading-edge research and proven framework/tools.
Create a leadership /management program, or one-off modules focusing on a particular identified need, that fits with the unique context of your business.
Inclusive Leadership Module
This module is suited to:
Indicative mini-modules (interactive)
Opportunities to contribute
Explore what the culture, values and practices your organisation state (expressly or implicitly) about inclusion (and exclusion).
Contributing and belonging
Use UGM’s powerful contributing-belonging model to recognise the fundamental outcomes that individuals and businesses seek.
Make meetings more inclusive
Learn tools and techniques that will make your meetings (from one-on-one to full ‘team’) more inclusive and more productive.
Disagree without being disagreeable
Harness the great business value offered by disagreement, without being disagreeable, using specific behaviours, skills and techniques.