Australian workplaces are complex, riddled with ambiguity and uncertainty. Change is constant! In these conditions, people must confidently exercise influence to maximise the value of their contribution and help others do the same. Yet, there is clear evidence that influence is being used ineffectively in many places and, in some, misused or abused. Effective influencing is especially important in contexts where people need to get things done but don’t have formal authority. It also facilitates better outcomes in challenging situations where there are multiple stakeholders with competing priorities.