UGM People

Our experienced team have excellent communication and relationship skills. We take pride in working closely with you to build a long-term relationship, based on trust and respect. Heading up the team, are our Principal Consultants, Margaret Byrne and Grant Robertson.

Dr Margaret Byrne, Principal Consultant

margaretMargaret has a BA and MA from Oxford, and postgraduate qualifications in adult learning from Bristol University. In 2005, she completed her PhD, exploring how leadership potential is identified in meetings, including meetings involving Australians working in Asia.

Margaret holds three awards for innovation in the design of executive development and change management programs. She is known for the way she balances intellectual rigour with a passion for practical outcomes that make a measurable difference to leaders and their organisations. Clients value her ability to stimulate strategic thinking and change at all levels. In 2004, Wollongong University appointed her Honorary Advisor on Leadership and Change.

Outside Australia, Margaret has worked and consulted in China, Japan, Indonesia, Hong Kong, Vietnam, Singapore, Thailand, the Philippines, India, UK, USA, New Zealand, France, Germany and Italy, as well as in four Pacific nations. She is a qualified and highly experienced executive coach.  In 2007, Margaret was a winner of the Telstra Business Women’s Awards in the Corporate Sector Category and a National Finalist.

As well as consulting across the region, Margaret also conducts research, particularly in the area she’s passionate about: international meetings where counterparts from different national cultures must work together to solve problems and make decisions. Three of Margaret’s films on this topic have been shown six times now on Australian television and sold with an accompanying book which Margaret authored. Her resources on cultural competence in print, film and online formats are widely used by consultants in Australia and internationally, as well as being used as texts in Masters Programs in universities in Australia and Europe.

Dr Grant Robertson, Principal Consultant

grantGrant has a PhD in leadership, having focussed his thesis on distributed leadership. He also holds an MBA and Master of Electronic Commerce, and initially completed a Bachelor of Social Science, as well as an Honours Degree in Psychology.

Grant was born in South Africa, where he held a wide range of positions in the corporate, public and education sectors. In each, he envisioned, championed and led strategic projects that resulted in significant organisational change. He is also deeply interested in strategic thinking and complexity and consults in these fields.

His capacity to solve problems from a multi-disciplinary perspective, drawn from his diverse business experience, is a key strength that Grant brings to client assignments. This capacity is particularly valuable to UGM's active research program as well as to the many clients who rely on UGM to accurately diagnose and address organisational health and performance challenges. These regularly include a cultural dimension.

Grant also has extensive experience in designing and delivering development programs for executives and high potential leaders. He is known for his energetic and engaging presentation style. He is an experienced executive coach.

Carmel Macpherson, Senior Consultant

betteCarmel has a BA and an MEd, together with exceptional experience in strategic and operational human capital management. She has held the most senior Human Resources role in a number of Australia’s pre-eminent organisations, including the AFP and the CSIRO.

Career highlights include being invited by PwC to manage its first HR Business Process Outsourcing entity: HR Services. Three years later, Carmel was headhunted by Qantas to establish and then manage the Qantas Group’s first People Shared Services Centre. Carmel took on this challenge and was recognised for her achievements, when Qantas won the Asia Pacific Shared Services Award in 2006. Carmel herself was named as ‘Thought Leader in Shared Services’.

In working with clients, Carmel’s focus is on providing strategic and operational advice on all aspects of their people and talent challenges, from attracting the right people to managing them effectively in the right roles. To each engagement, she brings her commitment to accessing diverse talent and celebrating difference.

Bette McIntyre, Senior Consultant

betteBette holds qualifications in human resources, business and change management, including an Executive MBA from the AGSM and Grad Dip in Change Management. She is on the adjunct faculty for the UNSW Australian School of Business and lectures in both the AGSM MBA and the UNSW MBT programs. She is also a Fellow of the Australian Human Resources Institute and a Graduate of the Australian Institute of Company Directors,

Bette has over twenty years of senior level experience in change management, HR program management and policy development, establishing HR Logic in 2004.

She excels in supporting clients successfully address complex business challenges that include organisational design & development, team building & leadership coaching, implementation of management frameworks, change management, project management, company restructures, mergers & acquisitions and performance improvement. She has a special interest in building exceptional customer service as a driver of business improvement. Bette is qualified both as an executive coach and a practitioner for MBTI and Human Synergistics (LSI).

Dr Damien Spry, Senior Consultant

betteDamien has a PhD in media and communications from the University of Sydney, where he is currently an Honorary Associate. He has researched new media use in Australia, Japan, South Korea and China, with a particular focus on mobile and social media. He is currently based in Asia, living in and working from Seoul, South Korea.

Damien’s special focus is on researching new media use and new audience practices. He is one of a few Australia-based media experts to extensively research media use by young people in different cultural settings. He develops communications and media strategies using evidence-based research.
He has published widely in the fields of media and communications, including in the prestigious International Encyclopaedia of Media Studies. He has taught undergraduate and postgraduate students in Australia, Japan and South Korea and facilitated executive coaching courses for Australians working in Asia.

Damien is known for his enthusiasm, a capacity to distil the essence from large and complex data sets, his ability to relate to diverse audiences, and for engaging, energetic presentations.

Dr Mark Tito, Senior Consultant

betteMark has a BSc (Hons) from the University of Wollongong and a D.Phil from Oxford University in Analytical Chemistry. In 2000, Mark was elected to the Royal Institution of Science in Great Britain, as a life member.

After his formal studies, Mark started his consulting career in the London office of an international strategy firm. He worked with a wide range of Fortune 100 clients, developing their long term growth strategies. On his return to Australia, he has worked in both corporate and line management roles with responsibility for strategy implementation and growth, mergers and acquisitions, and business expansion.

Mark has specialist experience in bringing new products and ideas to market. He is also the founder of an innovative nano-technology company (TuffStuff) that brings high technology products to the mining industry.

To each client engagement, Mark brings his exceptional analytical rigour and creative problem solving capability. These strengths are particularly relevant in situations where our clients need to achieve a step change in results.

Ingrid Bayer, Client Relations Manager

betteIngrid has formal qualifications in Business Management and Administration, as well as in Workplace Training and Assessment. She has worked for many years in small business administration, with a focus on the legal and services sectors.

Ingrid brings this broad-based expertise to her team support role at UGM. Clients and colleagues alike highly value both her well-honed skills and the genuine pleasure she takes in helping others achieve their goals. One of Ingrid’s particular responsibilities is managing the regular events UGM holds to keep our clients up-to-date on new ideas of special relevance to the challenges they face. Ingrid has become known for her efficiency, warmth and attention to all those little details that contribute to a great client experience.

Lisa Cumes, Special Projects Manager

lisaLisa comes to UGM from the United States, where her university studies focused on Economics and International Business. She then moved into her chosen field of senior executive administration and acquired a broad-based experience across a number of sectors, with a strong emphasis on financial services.

To her role with UGM, Lisa brings her high level expertise in the provision of administrative support and business management. She is particularly involved in client relations, including the management of the monthly UGM newsletter. She ensures the UGM client network runs smoothly and helps to build and sustain connections with current, past and potential clients. Lisa brings her efficiency, energy and warmth to every project she undertakes.

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