• cultural competence

    Advisory Services

  • cultural capability

    Training Programs

  • cultural consulting

    Executive Coaching

  • cultural diversity

    Diagnostics and Analysis

  • cultural intelligence

    Events Facilitation

  • cultural training

    Conference Keynotes and Presentations

Cultural Competence and Cultural Diversity

UGM Cultural Competence & Cultural Diversity Services

What do you need? Take a look at the various ways in which UGM can help with matters relating to cultural capability, cultural diversity and cultural intelligence.

  • Advisory services: Do you require expert advice to help with challenges that cultural risk presents and which have a negative impact on organisational performance (e.g. meeting deadlines, delivering to specification, hitting productivity targets) and on organisational health (e.g. worrying safety practices, compromised values, ineffective performance management)? Our cultural experts are available to provide advice on the unique circumstances facing your business.
  • Training programs: Are you looking for highly-rated training programs by experienced cultural practitioners? There are ready-to-go cultural training programs suitable for all levels of cultural experience and senior within the business. Expert facilitators customise elements of each program, on-the-fly, using relevant and practical business examples, drawn from substantial business experience. If you require, we have the expertise to develop a completely customised program to suit the specific needs of your business. All cultrual training programs include a booklet of handouts, many of which are practical tools that can immediately applied back in the business. We also encourage participants to bring current challenges to our cultural training programs so that they are actually working on the business even when in training.
  • Executive coaching & issue focused business coaching: You may be needing one-on-one executive coaching relating to cultural risk and cultural competence for senior leaders? This is not an uncommon request for members of the C-Suite or staff filling mission-critical roles where 'failure is not an option'. In addition to expertise in the field, members of the UGM team are also qualified and experienced executive coaches. We're also comfortable coaching and supporting small teams with particular challenges.
  • Diagnostics, assessment and analysis: Do you have a cultural risk or cultural capability problem but maybe aren't quite sure what's causing it, how badly it's impacting the business or what level of risk it presents? UGM's business focused research capability will provide you with expert analysis and diagnosis of problems and effective, best-fit solutions. We also offer clients a range of specialist cultural diagnostics, including a number (e.g. UGM Trust Inventory and UGM Team Behaviours Profile) which are provided complimentary with particular cultural training programs.
  • Facilitation: Are you concerned about an important event where cultural risk is a factor (e.g. a vital first meeting with clients from another culture or perhaps a difficult multi-cultural staff meeting) and which might benefit from expert facilitation? Our substantial business experience ensures that you get engaged facilitation, focused on delivering the best possible outcomes for your business. We believe that facilitation is much more than just capturing ideas from the room on a white-board!
  • Conference Keynotes / Presentations: Are you looking for a cultural expert to speak at your next conference? UGM people regularly deliver keynotes and conference presentations across Australia and also internationally.

 

Call us now on +61 2 9964 9861 to discuss your challenges, confidentially and obligation free.

 
UGM adopts an evidence-based, cultural intelligence approach to the related issues of cultural diversity, cultural awareness and international business. This develops an Asia capable workforce as well as one which is culturally competent in global settings. We focus on the cultural capability needed to implement strategic plans. This involves developing specific intercultural (or cross cultural) skills to behave effectively and appropriately in relation to cultural differences. It may also include consideration of unconscious bias and building inclusive cultures.

Benefits of UGM's Expertise in Cultural Risk & Cultural Competence

Using UGM to help you with cultural risk mitigation and cultural competence development:

  • ensures that you get the most up-to-date, evidence-based thinking

  • delivers proven, practical solutions that work
  • equips you with a suite of practical tools that your people can cascade through the organisation connects you with experts who integrate related fields, such as leadership, strategy and change
  • establishes a supportive partnership, for your current and future challenges

UGM Approach to Cultural Risk & Cultural Competence

Our approach to cultural risk and cultural competence includes:

  • identifying the specific intercultural skills that will unlock business opportunities for you, both locally in Australia and overseas.
  • applying a solid, evidence-based cognitive map that will support you and your people to successfully navigate increasing cultural complexity (as a result of growing cultural diversity) in our workplaces in Australia and internationally. Our range of developed and customised cultural training programs will help you choose the best training for your people, according to their specific needs.
  • equipping executives in key roles to achieve results internationally with our custom designed country-specific briefings. This includes country specific briefings. For example, we have specialist cultural expertise that will help you with business in China, India, Indonesia, Japan, South Korea, Vietnam and in Asia generally.

 

UGM uses a cultural intelligence approach to both our culture-general and country-specific work. We draw on the most up-to-date research from a comprehensive range of academic disciplines, not just one subject area. Findings from sociolinguistics, sociology, social psychology, communication studies, anthropology and management theory, among others, are all reflected in the content of the courses we tailor to meet your needs. Australian research findings and international studies, together with our own UGM research, provide a richness of reference and an authoritative voice that you can trust. This extensive background assures the high quality and credibility of what we design.

We start with a culture-general approach to provide you with a solid foundation, before you learn about any particular countries of special interest to you. There are a number of reasons why we start this way. There are common experiences and challenges that occur when people interact across cultures. These similarities are found irrespective of the specific work people do, or the country where the interaction happens. For example, frustration and misunderstanding must be dealt with, false assumptions examined and workable solutions found. For these reasons, all professionals need a solid framework of understanding, if they are to be culturally effective. In addition, today executives are frequently required to have the flexibility to operate across several cultures, not just one. They need the culture-general knowledge and skills that will support them in these personally-challenging roles.

Call us now on +61 2 9964 9861 to discuss your challenges, confidentially and obligation free.

UGM Cultural Risk & Cultural Competence Case Studies

Meeting the specific needs of clients means that UGM embarks on a wide array of assignments. Our cultural risk and cultural competence case studies represent a small cross-section of our portfolio of experience, providing brief insights into how we have helped many clients. Contact us to learn about the numerous other projects we've worked on over 30 years in business.

Acquisition by global business – Making it Work

When a company with operations in Australia and Asia was acquired by a European interest, they wanted to partner with a consultant firm that could provide them with an interrelated suite of services including: strategic thinking and business planning; leadership development; change management; and cultural intelligence. To secure this ‘one stop shop’ they came to UGM. We worked with the Australian executive team for more than a year but also worked closely with the Asian executive team, bringing the two together to agree on their purpose and promise going forward. The next step focused on helping them work well with their new ‘owners’, based in Europe. Specific programs were developed to tackle the challenges facing, for instance, staff from Europe operating in China and Australians managing up to the European Headquarters, embedding new approaches in an inclusive, high performance culture. The company met and exceeded their financial targets, with both CEO and CFO winning awards. The HR Director during the transition expressed the company’s gratitude to UGM, and commented on the enduring legacy of skills left within the company, as a result of our work.

Multinational Project Team in the engineering sector

A global engineering company, with HQ in Europe and more than 60,000 employees, turned to UGM when they wanted to mitigate the cultural risks they face. A large engineering project in Australia provided the ideal site for examination by the UGM research team. The project was typical for the sector: complex and multi-year duration, with engineering specialists drawn from many different countries. The UGM team went on site, not only interviewing key personnel but also observing every day problem solving interactions. We distilled our findings into a report, mapping a more inclusive way forward for the company. The first of the recommendations have already been implemented: 3 different cultural insight programs for European, Australian and Asian engineers. The Project Director commented to UGM, "Your assistance has been very relevant, as effective project management is heavily reliant on effective people management. The diversity of the team is commonplace in our industry. Therefore, the higher my skills, the more effective I can be."

Supporting Australia's Senior Government Officials around the Globe

The UGM team has a strong commitment to supporting the Australian Government, through the sound preparation of officials departing on culturally sensitive assignments overseas. We have delivered country-specific briefings to Trade Commissioners setting off for 3 year stints in more than 30 different countries, from Russia in the north and Chile in the south, to France in the west and Japan in the east! This involves addressing the business critical challenge of culture shock, as well as debriefing on return, thus enabling agencies to capture and apply valuable learning. In the Asia-Pacific region, UGM has supported officials from more than 20 Commonwealth Government agencies. We have the problem-solving skill set to take on unique and complex cultural challenges including: equipping the AFP for peace keeping in PNG and the Solomons; training magistrates about to hold trials in post civil war countries; preparing tsunami emergency relief teams; supporting the Electoral Commission in fledgling democracies such as E Timor; preparing finance officials for the cultural issues that will confront them in developing countries, rife with corruption.

Charting a culturally competent strategic course of action

A Commonwealth Government agency had arrived at a crossroads in relation to its significant operations outside Australia. These operations were designed to develop the capacity and capability of counterpart agencies in a range of developing countries where governance and security systems were severely challenged. Some of this work required collaboration with the UN, as well as government stakeholders in each country. UGM was asked to investigate 'where to next?' and provide a comprehensive and detailed report which could help chart the course over the next 3 to 5 years. This involved analysis of research data world-wide (to ensure that the Australian government's approaches took this into account); interviews; focus groups; observations; document analysis. Evidence was collected both in Australia and overseas. The findings were then distilled into a detailed report of more than 50 pages in length which will now guide the agency's way forward and enable them to play a leading role internationally as a UN 'Centre of Excellence'.

Call us now on +61 2 9964 9861 to discuss your challenges, confidentially and obligation free.

UGM Cultural Risk & Cultural Competence Programs

UGM has a range of proven cultural competence programs to develop cultural capability - this means you'll find a well-targeted cultural training program that will suit the specific needs of your people, no matter their level of cultural experience or seniority in the business.

Examples of the type of programs UGM offers in cultural risk, cultural capability and cultural awareness building are listed below. Other programs are available - please make contact if you'd like to enquire about a specific topic area.

  • 'Cultural Diversity at Work' - support managers with culturally diverse teams
  • 'Cultural Diversity at Work' - support career pogression for migrants to Australia
  • 'Build an Inclusive Culture' Program
  • Asia Ready Advantage: 1/2 day, foundation level program
  • Doing Business in China : 1 day program, customisable level
  • Inside the Australian Mind: 1 day program to learn about Australian culture
  • Global Team Success Program: 1 day program for cross-border or multi-cultural teams
  • Build Your Asia Competence In-House: Train The Trainer Program

  • We always tweak a program to align closely with client needs. If required, we can develop a fully customised program for your business.

     

    Call us now on +61 2 9964 9861 to discuss your challenges, confidentially and obligation free.

     
    UGM adopts an evidence-based, cultural intelligence approach to the related issues of cultural diversity, cultural awareness and international business. This develops an Asia capable workforce as well as one which is culturally competent in global settings. We focus on the cultural capability needed to implement strategic plans. This involves developing specific intercultural (or cross cultural) skills to behave effectively and appropriately in relation to cultural differences. It may also include consideration of unconscious bias and building inclusive cultures.

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