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Cultural Diversity at Work: Manager training

Managing teams with cultural diversity

Australia is one of the most multicultural societies in the world. Cultural diversity is the norm in today’s workplace. It can be a great source of innovation and dynamic growth. But this dividend is only available if you have the cultural skills to leverage it effectively. This award-winning program will help you unlock the talent in your team and give a fair go to all, whatever their background.

Benefits of UGM's 'Cultural Diversity at Work : Managers' Program

  1. Identify the preferences and biases associated with your own upbringing and background
  2. Recognise the culture-based assumptions and expectations that you bring to your role and may influence your management style
  3. Explore the wide range of norms and ways of thinking that culturally diverse team members may bring to their work
  4. Learn about different communication styles and how they influence the way people behave in a range of everyday contexts
  5. Develop the practical skills that will enable you to be an outstanding manager in the modern culturally diverse workplace
  6. Create an action plan that will help you lead a high performance diverse team

UGM's Powerful Four Step Process

  1. Step 1: Personal qualities and strengths. Being an effective manager in a culturally diverse workplace demands a range of personal qualities and attributes linked to emotional intelligence and flexibility. You also need to be conscious that your own behaviour, while normal in the Anglo-Australian context, could be experienced as strange or confusing by others brought up in different ways.
  2. Step 2: Knowledge and insight. Working in a culturally diverse organisation presents challenges in making the right interpretations of different perspectives. Learning about other ways of thinking and behaving will help to reduce the chance of misevaluating others or allow negative stereotypes of others’ behaviour to replace positive, flexible thinking.
  3. Step 3: Communicating. A core resource you can bring to your work is the quality of your communication skills. This is about your ability to clarify meaning and repair misunderstanding when there may be different, culture-based ways of using English as a shared language for business. These skills will have a powerful impact especially in meetings.
  4. Step 4: Trust and relationships. Differences in cultural assumptions about teamwork, management and performance can be a source of division, lowering trust and affecting team cohesion. For this reason, you will need a practical skill set that supports you in building a high trust team, given that this is a vital ‘glue’ that binds team members together and supports high performance.

Customised to your needs

The UGM four step process is used to craft a program that best fits with each client's context. This means programs are tailored according to the needs of participant groupings and time available. A 3 hour (half-day) program is especially effective.

Take a look at our program supporting career progression for migrants to Australia.

Get the pdf brochure here

Click here to get additional UGM cultural competence resources

Call us now on +61 2 9964 9861 to discuss your cultural diversity or gender balance challenges, confidentially and obligation free.

UGM adopts an evidence-based, cultural intelligence approach to the related issues of cultural diversity, cultural awareness and international business. This develops an Asia capable workforce as well as one which is culturally competent in global settings. We focus on the cultural competence needed to implement strategic plans. This involves developing specific intercultural (or cross cultural) skills to behave effectively and appropriately in relation to cultural differences. It may also include consideration of unconscious bias and building inclusive cultures.

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